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Small Talk = Success: 10 Tips

Debra Fine

The ability to connect with others through small talk can lead to big things, according to Debra Fine, author of The Fine Art of Small Talk (Hyperion 2005).


6. The Active Ear
Unless you recently won a Nobel prize, listen more than you talk. This shows that you are interested in what others are saying. If they are speaking more, they will gradually become more comfortable with you. Also, succeeding in sales often means knowing more than your competitors. Every word out of someone else’s mouth is a piece of information you can use.

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